Director of Cloud Operations

Austin, TX | Full-time | Education

Job Description

Macmillan Learning is a division of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, Late Nite Labs, Hayden-McNeil, and Dynamic Books. We are an Equal Opportunity Employer. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC, d/b/a Macmillan Learning.

Purpose of the Role:

The Director of Cloud Operations reports to the VP of Infrastructure and is responsible for the overall day to day operations of organization’s cloud infrastructure. Works alongside agile development and production support to coordinate, define and develop comprehensive solutions that satisfy BAU and BBU requirements. Ownership of AWS infrastructure, architecture, cost control, operational processes and infrastructure policies.

Directs cloud-engineering team and infrastructure managed services vendor to improve reliability, scalability and efficiency of all cloud services. Selection, hiring, motivation and development of a high-performing staff


• Management of AWS Virtual Infrastructure, Networking, Server, Storage, Database, Middleware, Backup and Disaster Recovery components and projects for our internal stakeholder environments. Management of daily infrastructure operations to ensure availability SLA is met for all Cloud Services customer environments.

• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements. Development and evolution of IT infrastructure standards and procedures based on the ITIL framework

• Management of relationships with Cloud Services infrastructure vendors.

• Development of overall Infrastructure Vision to support Cloud Services Infrastructure needs for the future. Interfacing with Stakeholders to establish requirements and negotiate priorities for all infrastructure projects and operations

• Works in a concerted effort with application development to resolve complex issues and provides oversight and collaboration of technology products and service alternatives that improve the production services environment.

• Provide and present status, analysis and reporting to internal stakeholders, executive management and Senior Leadership.

• Interface with the Security and Compliance teams to ensure adherence to the compliance standards (e.g. ISO 27001:2013)

Experience Required:

• Bachelor's degree in information technology, computer science

• 10+ years of IT experience in large, enterprise, public clouds

• 3+ years of experience with Amazon Web Services

• Strong ITIL process and process-improvement orientation

• Exceptional project management skills and presentation skills

• Demonstrated ability to analyze and troubleshoot complex issues and provide recommendations

• A passion for mentoring and coaching others so that they exceed their own expectations

• Cool disposition under pressure

• Experience with trend analysis, tracking and reporting team goals and metrics

• Strong oral and written communication skills with a proven ability to interface and influence all levels of management.

• Available for occasional travel to NY City and other locations

• A team player who is energized by helping everyone succeed


• ITIL, PMP Certification strongly preferred

• Demonstrated with Agile development methodologies preferred;

• A passion for mentoring and coaching others so that they exceed their own expectations

• 5+ years experience with application development