IT Digital Content & Commerce

New York, NY | Full-time | Information Technology

Job Description

IT Content & Commerce Services

Department:  Digital IT

Location:  New York, NY

Brief Job Description:

Responsible for project management and solution delivery of eCommerce and Content Website projects in collaboration with the brand stakeholders across the 4 divisions at L’Oreal USA. The projects would have to be delivered on-time and on-budget with quality efficiency. The projects would enable the transformation of the brand consumer shopping experience in the online/mobile space and help driving sales for L’Oreal USA in terms of increased online conversion, channel penetration and high digital IQ.


  • Serve as the primary contact with on eCommerce and Branded Content Websites.

  • Create Project Plan and manage the plan for on-time delivery of the project.

  • Risk Management - Identify Implementation Risks – Identify risks as early as possible, communicate them to the involved parties and facilitate their mitigation.

  • Communication Management – Ensure timely communication and one project update view to the IT stakeholders and business working committee.

  • Review Business Requirements – Make sure that requirements are fully understood and met by our implementation partners.

  • Project Management and Solution Delivery of new marketing affiliate partner integrations and enhancements to existing eCommerce sites on Demandware and content sites on Sitecore.

  • Contribute to the Enterprise Integration Initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise backend systems including SAP, Informatica,

  • Manage related vendors, also internal teams, on project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices

  • Coordinate implementation parties, agencies and vendors.

  • Ensure that proposed solutions are aligned with the L’Oreal IT standard and strategy

  • Stay informed on new digital solution trends and contributes to IT digital strategy development.

 Core Competencies/Professional Requirements

  • Experience with engaging in, planning, managing and delivering web/ecommerce solutions from inception to launch.

  • Strong IT vendor management expertise is a must.

  • Ability to interact effectively with internal business teams, at different levels of the organization.

  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.

  • Ability to successfully function in a fast-paced, deadline-driven environment is a must

  • Experience in analysis and documentation of functional requirements for eCommerce projects

  • Technology Assessment and Evaluation Skills.

  • Experience in eCommerce / cosmetic / CPG /retail industry is preferred

  • Effective Communication.

  • Business analysis skills.

  • Bachelor’s degree required

  • PMP certification or equivalent preferred

  • A general knowledge of operation and marketing

  • People management experience a plus

Technical/Professional Requirements

  • Demandware or any other eCommerce platform.

  • Sitecore or knowledge of any CMS is a Plus.

  • Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.

  • SAP implementation and/or support experience is a plus.

  • HTML, CSS, JavaScript.

  • Analytics - Coremetrics, Google Analytics, Omniture.

  • Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.

  • Social integration technologies around facebook connect and social sharing.

  • Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.

  • Cross-Browser testing / functionality

  • Microsoft Office applications -- Office Suite (Project, PowerPoint , Excel, Word), Visio and Project

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.