Residential Counselor

San Francisco, CA | Full-time | Healthcare

Job Description

Mission Statement
Edgewood Center for Children and Families promotes the behavioral health of children, youth, and families and supports a positive transition to adulthood.

Position Summary
The Counselor is responsible for the provision of direct client services and care coordination for assigned youth and families within a designated program.

Counselor Levels
Counselor 1 – Competencies and Tasks
1.      Partners with the treatment team members in the assessment, development, implementation and evaluation of individualized treatment and care plans
2.      Coordination and facilitation skills
3.      Case management, mentoring, and coaching skills
4.      Develops, maintains, and strengthen partnerships
5.      Generates reports both verbally and in writing
6.      Maintains physical environment (duties include, but are not limited to, cleaning and organizing the classroom/cottage, reporting safety issues to facilities, doing and sorting laundry, etc)
7.      Seeks support and guidance from senior counselors 
8.      Adheres to agency protocols (call out protocol, medication protocol, SIR protocol, training plan, etc)
9.      Meets program documentation standard (including increase in standard when taking OT shifts)

Counselor 2 – Competencies and Tasks
1.      Meeting and exceeding all areas of C1 category
2.      Implements program structure
3.      Strong problem solving skills and is solution focused
4.      Develops and implements positive programming opportunities for clients
5.      Leads, facilitates, and manages small groups 
6.      Meets program documentation standard (including increase in standard when taking OT shifts)

Counselor 3 – Competencies and Tasks
1.      Meeting and exceeding all areas from C1 and C2 categories 
2.      Provides direct feedback to peers regarding routines, agency protocols, and structural aspects of the program
3.      Participates in an agency committee 
4.      Positively contributes to the development of client treatment plans (i.e. attending IEP meetings, care teams, creating incentive plans, identifying successful interventions for clients in program)
5.      Proficient in milieu management and crisis response 
6.      Participates in relief Facility Manager Training Program
7.      Leads designated program groups independently 
8.      Exceeds program documentation standard by 15% (including increase in standard when taking OT shifts)

Counselor 4 – Competencies and Tasks
1.      Meeting and exceeding all areas of C1, C2, and C3 categories 
2.      Supports team in meeting their documentation expectations (competent in note writing and is able to mentor / coach peers on ways to increase efficiencies) 
3.      Participates in 3 additional EBT trainings a year
4.      Participates in Agency recruiting efforts by attending job fairs 
5.      Partners with development to help fundraising efforts
6.      Attends and passes certified HWC Trainers course
7.      Develops and facilitates weekly mental health/psycho-educational groups 
8.      Exceeds program documentation standard by 25% (including increase in standard when taking OT shifts)
Applied Knowledge, Skills and Abilities
•       Ability to physically hold and/or restrain children, following “Handle with Care” principles & techniques
•       Valid California Driver's License
•       Ability to communicate verbally, in supervision, meetings, and with members of the team
•       Demonstrated written proficiency
•       Work experience in a residential, school, day care or child centered agency with focus on children with special needs preferred
•       Ability to develop, cultivate and adapt to the diverse cultural backgrounds of our clients
•       Ability to work collaboratively in a team approach
•       Thinks independently and can make informed decisions when needed
Physical, Environmental and Mental Requirements 
 •       Strength and Motion: Occasionally required to push/pull objects up to 20 lbs, and to lift/carry objects up to 20 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods. Must be able to perform physical holds of children per Handle With Care guidelines. Must be able to climb stairs, stoop, kneel and crouch.
•       Vision and Hearing: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
•       Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
•       Work Environment: Exposure to varied office and mixed (residential/office) environments. 
•       Equipment: Frequently required to use a computer, phone, and fax machine.
Conditions of Employment

The Statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees so classified.  This position is subject to the provisions of the collective bargaining agreement with Teamsters Local 856.