Shift Leader

Oakland, CA | Full-time | Hospitality/Restaurant



Job Description

SHIFTLEADER MISSION

To bring the magical Euphoric Experience of our premium ice cream to every guest through the creation of artistic quality perfectly portioned ice cream treats.

ESSENTIAL FUNCTIONS:

Treat our fragile premium ice creams and toppings with total respect and pride.
Make products as fast as possible with precision and fantastic eye appeal.
Expedite orders from the dip case to the register.
Encourage sampling to ALL of our guests.
Monitor and restock the retail cases, make certain they are always perfectly neat.
Make each guest feel important and special, especially kids!
Look for ways to go above and beyond for your guests and coworkers.
Be an upbeat individual that shows in your Customer Service and interactions with your team of coworkers.
Be the final quality control checkpoint... be proud of everything.
Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
Offer a sincere, personal welcome to every guest entering the scoop shop.
Smile and make eye contact.
Anticipate the guest’s needs and react before they need to ask.
Create an emotional attachment to our scoop shop by helping our guests create great memories.

GENERAL JOB REQUIREMENTS:

Must read, write, and communicate in English as it relates to the job and to the safety regulations.
Must be able to perform all job functions safely.
Must meet the company performance standards for the job.
Must participate in company orientation and training.
Must be able to follow instructions.
Must be able to work the scheduled/assigned times for the position.
Must be able to use, or learn to use, the equipment and tools used to perform the job.
Must be familiar with performing the inventory of our store.
Must be familiar with the area and the community.
Job Skills And Qualifications

High School Diploma or equivalent
Food Service background/experience preferred.
Must have a California Food Handlers Certificate. Manager Certification holders preferred.
Must have excellent people skills.
Must have basic math skills.
Must be able to stand and walk for extended period of time.
Must know safety information regarding all materials used within the scope of the work.
Must have the ability to lift/move 30 lbs.


****$100 Bonus if candidate stays after 90 days****